Our customers are a part of the Hawk family and at Hawk Analytics, Inc., we feel it’s important for you to know the people you speak with on a regular basis. We pride ourselves on the high caliber and professionalism of our employees.
One of our members of the leadership team is our Director of Customer Success, Nicole Poser. She started with Hawk Analytics in September of 2016. Her background is rooted in the criminal justice and intelligence fields. Nicole served the Wisconsin Army National Guard as a Military Police officer from 2002 to 2010. Afterward, she earned her Master’s degree in 2010 from University of Wisconsin-Milwaukee in the Criminal Justice Program.
Her intelligence career began at the North Central (previously the Milwaukee) High Intensity Drug Trafficking Area (HIDTA) as a Criminal Intelligence Analyst. She worked there for 7 years supporting complex drug conspiracy investigations before moving on to her next position.
She was hired as the first Intelligence Analyst with the Milwaukee County District Attorney’s, Special Investigations Unit. There she supported a variety of criminal investigations using the CellHawk software. She worked closely with investigators and attorneys, and testified as an expert witness to her cellular analysis work products.
Throughout her career, Nicole has instructed and written training material on cellular technology, intelligence processes, cellular technology use in criminal investigations, and testifying to cellular technology work products in court. In 2014 Nicole co-founded and became the first Vice President of the Wisconsin Law Enforcement Analyst Network (WILEAN), the state’s first organized intelligence/crime analyst association.
As Hawk Analytics Director of Customer Success, she is passionate about ensuring users get the most out of their data using CellHawk and making certain Hawk Analytics is there for customers through the entire case process – before analysis by offering high quality training programs, during by ensuring thorough, complete and timely customer support, and after to the logical conclusion of the case.
We welcome Nicole to the leadership team at Hawk Analytics. Below is her contact information if you ever need to reach her.